Refunds and Returns
We understand that circumstances change. If you need to cancel your order, we offer a full refund provided the cancellation is made within 24 hours of your booking and prior to the commencement of the recording and editing process. Due to the digital nature of our product, refunds cannot be provided once the recording or editing process has begun or after your MemoryVault recording has been delivered. We are dedicated to ensuring your satisfaction and are available to address any concerns you may have throughout our process.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
Re-Editing Policy:
We take great pride in creating a final product that captures your memories and vision. If, for any reason, you find that the final product doesn't meet your expectations or requires additional adjustments, we're here to help.
Within 7 days of receiving your final product, you have the option to request one complimentary re-edit. We want to ensure your complete satisfaction, and this re-edit allows us to fine-tune the product to better match your preferences.
To request a re-edit, please contact us at info@memoryvault.today and provide specific details about the changes you'd like to see. Upon approval, we will work closely with you to make the necessary adjustments. Please note that this one-time re-edit option is valid for 7 days from the date you receive the final product.
We appreciate your trust in MemoryVault, and we're committed to delivering a final product that you'll cherish for generations to come. If you have any questions or concerns about our re-editing policy, please don't hesitate to get in touch with us at info@memoryvault.today or by calling 902-824-6958. Your satisfaction is our priority.